by i4o1d | Jun 2, 2021 | Culture
StarMeter Phase 1 launched Wednesday, June 2, and we are ready to begin receiving and responding to real-time client feedback captured in our offices and retail banking areas. Read more about the initiative.
by i4o1d | Jun 1, 2021 | Credit & Lending
The new Profitability & Pricing tool provides a solid and objective basis for making decisions such as when to give a “good client” a preferred rate or waive a fee by taking into account the strength of the entire client relationship. The tool is now...
by i4o1d | Apr 26, 2021 | Uncategorized
Our Vision 2020 initiatives centered around themes of efficiency and growth and drove movement toward a 1.25% ROA. Our new 2025 five-year strategy builds on those still-vital concepts, incorporating an expanded set of six strategic initiatives in four key areas of...
by i4o1d | Apr 1, 2021 | Credit & Lending
In April, Phase 1 of the projects moves all business loan applications to the new Abrigo lending platform, which supported our Paycheck Protection Program efforts during the second round. The new platform offers a completely online, one-stop location for clients to...
by i4o1d | Mar 24, 2021 | Culture, Talent Attraction & Retention
The experience of working here is just as important to us as the experience of doing business here, and we want our associates to have a channel through which their voices can be heard. Phase 1 of our StarMeter client experience management program implementation also...
